RESEARCH ARTICLE

Measuring the knowledge creation process in Pakistani banks: Scale development and validation

Wajid H. Rizvi, Salman B. Memon and Huma Amir

First published: 20 April 2018


Abstract

The knowledge creation process within an organization is based on socialization, externalization, combination and internalization of knowledge resources. This paper contributes to the body of knowledge management literature by providing empirical validation of the knowledge creation process in the context of Pakistani banks. A sample of 346 cases was selected randomly from 50 branches of three knowledge-intensive banks in Karachi. The theory testing results through the adequacy of the hypothesized factor structure, confirmed the presence of knowledge creation in Pakistani banks. The findings of this study will enable knowledge practitioners to develop successful knowledge creation and sharing strategies that can utilize tacit and explicit knowledge resources more effectively.

Keywords: Knowledge creation process, Confirmatory factor analysis, Reliability, Convergent validity, Knowledge-intensive bank

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