Measuring the knowledge creation process in Pakistani banks: Scale development and validation

Wajid H. Rizvi, Salman B. Memon and Huma Amir

First published: 20 April 2018


Knowledge creation within an organization arises from socialization, externalization, combination and internalization of knowledge resources. This paper contributes to the body of knowledge management literature by providing an empirical validation of the knowledge creation process in the context of Pakistani banks. A sample of 346 cases was selected randomly from 50 branches of three knowledge-intensive banks in Karachi. The results confirm the presence of knowledge creation in Pakistani banks and the validation process of the scale was used to measure this. Our findings can help managers develop successful knowledge creation and sharing strategies that utilize tacit and explicit knowledge resources more effectively.

Keywords: Knowledge creation process, Confirmatory factor analysis, Reliability, Convergent validity, Knowledge-intensive bank

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